Frequently Asked Questions

Are there restrictions as to what I can store in my unit?

Yes. As outlined in the Terms and Conditions, any hazardous substances, explosives or products that may potentially pose a risk to the environment, your unit, or other units are strictly prohibited.

When does my contract start?

You are billed for your unit from the first of each month. However, you can move in on any day that is convenient for you. We will simply pro-rate the first month and only charge you for the days you are actually in the unit. Your regular monthly billing will start the following month.

How do I give my notice to vacate?

Give us a call in the office or send us a quick email. A minimum of 30 days notice is required. If you are moving out of an indoor storage unit, to avoid the move out fee please be sure to stack the pallets and send a picture of the clean unit to info@storagehq.ca.

Do you offer insurance?

It is up to you to provide appropriate insurance coverage and to determine the suitability of the space for the contents you want to store. However, we do offer a tenant insurance program, please contact the office for more details.

Do you offer long term contracts?

No, all of our contracts are month to month.

What forms of payment can I use to pay my rent?

We accept only card payments, specifically Visa or Mastercard.

Where can I meet you?

While we do have an onsite office, we don’t keep regularly scheduled office hours. With that in mind, we are committed to providing our customers with the best possible service, just give us a call!

What are your hours of operation?

Our lot offers pin code access 7 days a week from 6:30 a.m. until 10:00 p.m.